Employee Support: Serve as the primary point of contact for general human resources questions, employee concerns that arise, providing high-level and sensitive support to managers, supervisors, employees and applicants on a variety of human resources matters. Respond to basic questions in HR ticketing system and associated group email boxes and acts when necessary. Direct employees to appropriate resources. Forward more complex requests to COEs for resolution; Assist employees and redirect calls as needed on the HR phone queue.
Program Processing: Process transactions related to assigned HR programs or audits. Examples include process education benefit programs, complete I-9 documents for new hires, assist callers with various HR questions, perform job and position maintenance in Oracle, update basic employee data in assigned systems. Warm hand off to COEs for complex issues related to policy creations or edits.
New Hire Paperwork Compliance: Tracks and follows up on new hire paperwork, including I-9s, federal and state compliance forms, COVID vaccine requirements and intellectual property information. Notifies impact employees and managers.
Administrative Duties: Scan hard-copy forms, file documents in online system as needed, pull employee files as requested, and provide coverage for the Central HR front desk.
Other Duties as Assigned: Projects will be assigned to HR Service Center Coordinators in specific areas to enhance their knowledge of HR programs. These may include developing a draft of an employee communication, conducting an audit of employee data, creating or optimizing a report for another Benefits team member, etc.
High school diploma
One year of general office or secretarial experience or equivalent combination of training and experience
MS Office Suite skills, including intermediate Excel skills
Customer service skills – sensitivity to employees with diverse needs and circumstances
Experience in an HR department
2 years of support or customer service work in an office setting
Knowledge of Oracle
Knowledge of OnBase
Webpage maintenance